Order Policy

A. Splices

Logs are possible to contain 1 splice, which is within industry standards.

B. Product Damage during Shipment

If your products are damaged during transit, you may take delivery of the products or refuse the damaged products. If you take delivery of the damaged products, please sign the delivery receipt marking the box, ``damaged`` and note any visible damage on the delivery receipt. Failure to do so may result in return shipping cost. It is imperative that you take pictures of the packaging - especially at the location where the damage occurs. Our shipping carriers request multiple pictures of the packaging and the damaged item.

C. Obvious Freight Damage

If a shipment is received with obvious freight damage or the carton is obviously damaged, REFUSE the package(s) and contact us immediately.

D. Shipment Damage

Upon acceptance of a shipment, it is your responsibility to open the package(s) immediately and report any damage within 5 days of receipt, in order to be eligible for a claim.

Jonathan KCactus® Order Policy